Client Example: Chemicals

Project Type: Customer Satisfaction

Project aim: To investigate the quality of service provided by a leading supplier of cable saturants and fillers.

Methodology: A research programme was undertaken by IBR consultants interviewing around 30 key technical and purchasing decision-makers among leading cable manufacturing companies. The research was carried out in Europe, the USA, Australasia and South East Asia.

Results: The client undertook a detailed appraisal of the quality of services offered by the company and implemented a number of changes to improve the company’s competitiveness.